She refused to help me locate another hotel. She was rude, and told me that I wasn't in their system. I asked for the manager: produced the emails. Two armed security guards met me and refused me entry into the lobby. After a 6 hour flight from Hawaii, my Uber pulled up in front of the hotel. I received a confirmation: I received emails from the hotel the day before my arrival welcoming me. I had reserved a room 3 months before my arrival date.
